LVL·UP Tennis operates a coaching planner app used by tennis coaches to plan sessions, track player progress, and build development programmes. The coach who works with your child uses LVL·UP as a tool — they are the data controller for your child's information; LVL·UP acts as the data processor on their behalf.
| Data | Purpose |
|---|---|
| Player name | To identify the player in the coach's session plans and notes |
| Age group (e.g. U14, U16) | To tailor training programmes to the appropriate competitive level |
| Playing hand (left / right) | Used in tactical drill planning |
| Sex (male / female) | Used to compare results with the right professional averages. May be stored before you consent, along with the name. |
| UTR or playing level | Used to match the player to appropriate drills and programme intensity |
| Squad or group name | Organises the player into the coach's training groups |
| Coaching notes and focus areas | The coach's professional observations on technique, tactics, or areas to work on |
| Session logs | A record of sessions attended and activities completed |
| Performance test results | Results from any structured performance assessments the coach conducts |
| Attendance | Which of the coach's sessions the player came to |
| Coach's-eye ratings and skill tallies | The coach's Below / At / Above rating in five areas, and hit/miss counts on skills |
| Match records | Matches the coach charts point by point or enters as a result: score, opponent's name and rating, event |
| UTR history and other ratings | Past rating readings, including a rating from another system, and the number of tournaments played, used to show progress |
| Off-court (fitness) setup | Age, height readings (used to estimate the growth-spurt stage) and training details |
| Off-court session logs (only if you have consented) | What the player logs on a session link the coach shares: exercises done, effort, how they feel (1–5), any sore area and a short note — no name |
| Off-court injury stage and body regions (only if you have consented) | Used in the coach's off-court (fitness) setup |
| Restriction record (only if you ticked the separate restrictions box) | Body area and side, the on-court restriction, start and return dates, and status — see Section 3 |
Restriction record. If you agree, the coach can keep a short restriction record for your child. It holds only: the body area and side (e.g. right shoulder), the on-court restriction (e.g. "no serving above 70% effort"), the start date and return date, and the status (active / managing / cleared). It never holds a diagnosis or injury type, medical notes, treatment, medication, how it happened, documents or images.
Off-court (fitness) setup. If you have consented, the coach's off-court setup may also record an injury stage and the body regions affected.
Player data is stored in Supabase, a database platform hosted on Amazon Web Services in the United States (us-east-2, Ohio). Data is encrypted in transit (HTTPS) and at rest. If you live in the EEA, the UK or Switzerland, this means your child’s data is transferred to the United States; the transfer is made under the European Commission’s Standard Contractual Clauses (and the UK Addendum) in Supabase’s data processing agreement. If you live in Canada, this is the notice required by Alberta’s Personal Information Protection Act that a service provider outside Canada stores the information; while there it is subject to United States law. An earlier version of this notice said the database was in Frankfurt; that was incorrect. Only the coach who created the player profile can access the data, except that on a club account the club director and the coaches of your child's group can see your child's name, age group, group, UTR, attendance and consent status (never a restriction record — see Section 3). Your child’s data is not sent to any AI provider, with one exception: LVL·UP’s voice assistant, which is not offered to coaches, is switched on only for the coaching account of LVL·UP’s owner and one coach testing it at the owner’s invitation. If your child is coached on one of those two accounts, your child’s name, age, UTR, groups, attendance and the coach’s notes may be sent to Anthropic (US) when the coach speaks to the assistant, to produce its reply; Anthropic does not train on this data by default. An earlier version of this notice said only that a child’s first name and logged numbers went to Anthropic when the coach tapped "Suggest a draft"; that button was removed on 11 October 2026, and the earlier version did not mention the voice assistant. LVL·UP staff do not access individual coaching records in the normal course of operations.
Player data is kept for as long as the coach's LVL·UP account is active. If the coach deletes their account, all associated player data is removed from production systems within 30 days. You may also request deletion at any time (see Section 7).
Where the coach has requested and received parental consent before adding an under-18 player, the legal basis for processing is consent (GDPR Article 6(1)(a)). You may withdraw consent at any time by emailing hello@lvluptennis.com — withdrawal does not affect the lawfulness of processing before the withdrawal.
Under the GDPR and UK GDPR, you have the right to:
To exercise any of these rights, email hello@lvluptennis.com. We will respond within 7 days.
Questions about how your child's data is handled? Email hello@lvluptennis.com and we will respond within 7 days.